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Hi

I'm trying to set up my new I phone 11.

While transferring all the data from my old iPhone 7 to the new 11 via the cloud I have an issue arise.

On starting the transfer the old phone gave a message “you can new continue set up on your new phone” The new IPhone 11 however started set up then seemed to get stuck and is saying “updating iCloud settings” with a spinning wheel. It’s been stuck for hours.

can you let me know what I should do? I don’t want to damage the new device

thanks

victoria

iPhone 11, iOS 13

Posted on Jun 13, 2020 11:15 PM

Top-ranking reply

gowrishsellappan

Level 4

3,347 points

Posted on Jun 14, 2020 1:18 AM

Hi,

Try a forced restart of your device. Check this link and follow the steps--- Force restart iPhone - Apple Support..

Hope it may helps.

Cheers..

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