I can’t change my security questions because this massage “We don’t have sufficient information to reset your security questions.

I can’t change my security questions because this massage “ We don’t have sufficient information to reset your security questions.

iPhone 11 Pro

Posted on Jun 14, 2020 1:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2020 2:05 AM

Hello,


You need to contact Apple Support: Contact Apple for help with Apple ID account security


However, Apple Support may not help you, as according to Security and your Apple ID:


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

2 replies
Question marked as Top-ranking reply

Jun 14, 2020 2:05 AM in response to Nourmaa

Hello,


You need to contact Apple Support: Contact Apple for help with Apple ID account security


However, Apple Support may not help you, as according to Security and your Apple ID:


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can’t change my security questions because this massage “We don’t have sufficient information to reset your security questions.

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