Texts sending from email not phone number

I just got a new iphone and some of my contacts are receiving my text messages from my gmail and not from my phone number. The settings in my phone are:

  • You can receive imessages to and reply from: both my phone number and email are checked, but my phone number is grey as in I cannot select or unselect that. If I unselect my gmail in this section then I cannot send texts as they say not delivered.
  • Start new conversations from: my phone number is checked but not my email


It is only sending from my email to some of my contacts, not everyone. How do I fix this?

iPhone 11 Pro Max

Posted on Jun 14, 2020 11:12 AM

Reply
1 reply

Jun 17, 2020 2:43 PM in response to Kheartwell2

Hello and welcome to Apple Support Communities, Kheartwell2!


I understand you're having trouble getting your iPhone to send messages from your phone number. I'd be happy to provide information to help you address this.


Go to Settings > Messages > Send & Receive and tap on your Apple ID. Press sign out and then sign back in.

Test to see if messages go out correctly and let us know the results.


Have a great day!

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Texts sending from email not phone number

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