Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Quicktime won't open HEVC video file on iMAC with High Sierra

I have a 5k iMac running High Sierra. It will not open HEVC video files, even though VLC will do it. Everwhere I read on-line it says a Mac with High Sierra should play these files with Quicktime. My Quicktime is Version 10.4 (928.13).


Is there a way for me to fix this so that Quicktime can handle these files. I have work arounds, but I shouldn't need to use VLC, or take the file to another Mac, etc..


I really don't want to upgrade the operating system just to do this - it'll set off a chain reaction of bigger issues, I'm afraid.

Posted on Jun 14, 2020 3:16 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 15, 2020 4:20 AM

Using HEIF or HEVC media on Apple devices - Apple Support

Indeed, having macOS High Sierra 10.13 should be enough, if the video is in a MOV/MP4/M4V file.

Other containers (e.g. MKV) may not be compatible with QuickTime.

1 reply

Quicktime won't open HEVC video file on iMAC with High Sierra

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.