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Hello there,
An app called “Noom” offered a free trial for two weeks and tells that you can cancel anytime before it renews it. However there is not option for cancelling on the website and on the app. Also it just does not show up on my subscription list on my Apple ID.
Considering all bad comments, I am getting suspicious. Why does not it visible on my subscription list on Apple?
Please kindly help me cancel this. I am awaiting your comments.
I don't know anything about Noom, but you probably were subjected to a scam.
Could you have provided any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.
Is it possible that you gave your Apple ID password to the scammer? If yes, then
Change your Apple ID password https://support.apple.com/en-us/HT201355
Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
To be proactive, learn about phishing, scams, and Apple practices, etc., see:
If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226
This scam related information from Apple including reporting scams to Apple see Avoid phishing
emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
How to identify scams related to purported apple email notifications—per Eric Root.
“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”
While scams and activities that compromise an account are different, learn about/Increase your security for safety. See:
If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145
Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303
iCloud security overview https://support.apple.com/en-us/HT202303
Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac
Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915
I don't know anything about Noom, but you probably were subjected to a scam.
Could you have provided any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.
Is it possible that you gave your Apple ID password to the scammer? If yes, then
Change your Apple ID password https://support.apple.com/en-us/HT201355
Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
To be proactive, learn about phishing, scams, and Apple practices, etc., see:
If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226
This scam related information from Apple including reporting scams to Apple see Avoid phishing
emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
How to identify scams related to purported apple email notifications—per Eric Root.
“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”
While scams and activities that compromise an account are different, learn about/Increase your security for safety. See:
If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145
Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303
iCloud security overview https://support.apple.com/en-us/HT202303
Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac
Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915
Hi both,
Thank you for your replies. As for the scamming, I accepted the free trial and approved payment noone involved.
@Eric it was in-app purchase, aren’t those show up on my Apple ID? However same process applied to my Linkedin membrtship and I can see my subscription on Apple.
You are very welcome. Be safe.
Cancelling Subscription
