Reconnecting message during setup

Having issues setting up my new iphone 11. Problems with downloading new ios, so i turned off phone to cancel. When i restarted, it's trying to connect to my old phone to do the transfer but just seems to be clocking. When I hit the cancel it gives me the option to Continue Transfer or Stop Transfer & Reset iphone. What should i do?

iPhone 11, iOS 13

Posted on Jun 14, 2020 5:57 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2020 6:07 PM

Hi!


If your old iPhone still have all your data on it then you can click on Stop transfer & Reset iPhone as this affects only the iPhone you're setting up.

This will then make you go though the setup process again.

Here is a useful guide for all the transfer methods if you need to restore a backup:

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


Hope it help!

/Joar

4 replies
Question marked as Top-ranking reply

Jun 14, 2020 6:07 PM in response to geneseo74

Hi!


If your old iPhone still have all your data on it then you can click on Stop transfer & Reset iPhone as this affects only the iPhone you're setting up.

This will then make you go though the setup process again.

Here is a useful guide for all the transfer methods if you need to restore a backup:

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


Hope it help!

/Joar

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Reconnecting message during setup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.