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tiger212 Author

Level 1

4 points

frozen screen

so my I phone x updated itself and it has now frozen on the screen iv tried I tunes but they text me a code which is not helpful as I cant access the phone any ideas

iPhone XR

Posted on Jun 14, 2020 11:47 PM

Top-ranking reply

Axel Foley

Level 10

149,598 points

Posted on Jun 15, 2020 12:51 AM

1) Force Restart the phone:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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frozen screen

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