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Plow3 Author

Level 1

4 points

cant erase i

Can’t connect to Apple ID server when trying to erase an old iPhone 5 for my daughter. Please help?

iPhone 5s

Posted on Jun 15, 2020 2:20 AM

Top-ranking reply

donv_the_ghost

Level 9

50,948 points

Posted on Jun 15, 2020 2:32 AM

SeeIf you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. There have been quite a few Apple server connection problems lately. Among other things, see Check Apple’s System Status page from the document. Using this page you can try to do what you want after making sure the needed server is operational.

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