Apple Event: May 7th at 7 am PT
Hi,
I have MacBook Pro (15-inch, 2017)
3,1 GHz Quad-Core Intel Core i7
Radeon Pro 560
When plug it into external monitor through thunderbolt it crashes. The fans not working anymore and ther is no keyboard or trackapd. I can only turn off via power button long press.
The problem was not been before 10.5.5 update.
Regards.
Laszlo
MacBook Pro 15″, macOS 10.15
Note: Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.
2. Test check if "automatic graphics switching" resolves your issue.
3. Apple Diagnostics Test : https://support.apple.com/en-us/HT202731
Note: Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.
2. Test check if "automatic graphics switching" resolves your issue.
3. Apple Diagnostics Test : https://support.apple.com/en-us/HT202731
Please can you run this in terminal "system_profiler SPDisplaysDataType" and post the output.
It should give us the details of the GPU & display.
Did you have an issue with ext display when the automatic graphic switching was off?
This is the output:
Graphics/Displays:
Intel HD Graphics 630:
Chipset Model: Intel HD Graphics 630
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x591b
Revision ID: 0x0004
Automatic Graphics Switching: Supported
gMux Version: 4.0.29 [3.2.8]
Metal: Supported, feature set macOS GPUFamily2 v1
Radeon Pro 560:
Chipset Model: Radeon Pro 560
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 4 GB
Vendor: AMD (0x1002)
Device ID: 0x67ef
Revision ID: 0x00c0
ROM Revision: 113-C980AJ-927
VBIOS Version: 113-C9801AU-A02
EFI Driver Version: 01.A0.927
Automatic Graphics Switching: Supported
gMux Version: 4.0.29 [3.2.8]
Metal: Supported, feature set macOS GPUFamily2 v1
Displays:
Color LCD:
Display Type: Built-In Retina LCD
Resolution: 2880 x 1800 Retina
Framebuffer Depth: 24-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Automatically Adjust Brightness: No
Connection Type: Internal
Since you have already mentioned previously it worked fine before the update.
First step to check make sure if reinstall could fix. Unless it is a Hardware issue.
Please check if the issue persists with the power adapter connected?
Please check with different ports and different connecting adapter?
In safe mode everything works fine. If I turn off automatic graphics switching in about this mac window, there is no graphics section. Apple diagnostics test gets no error at all. Green check mark.
If I connect external display, the window server crashes. Several minutes later the macbook goest to login screen.
Did you try re-installing macOS?
Not now. I have to work, then i think in the evening i will try. What do you think: it is enough just reinstall or i have to do a clean install?
I tried every port and with power and without power adapter. Its crashing. I will try reinstall.
When I arrived at home everíthing worked well... On next monday I can test again the monitor at my workplace. Maybe the cable is wrong...
macbook pro 10.5.5 external monitor crash
