LTE+ Missing or Slow on new iPhone 11 Pro Max dual SIM

Hi everyone, I just upgrading from a Samsung Galaxy Note 8 to an iPhone 11 Pro Max (3F911Z/A running iOS 13.5.1) I have my work line (Truphone) setup via eSim while my personal line (Play Poland) is via regular sim card (I use the data plan from my personal sim 98% of the time.)


The problem is my data is super slow. I usually see 1-2 bars and it says LTE (LTE is of course on in the carrier settings). On my Samsung there was an option where only 1 line could use the faster 4G so that would be my personal sim. I don't see LTE+ logo ever if there is such a thing (where it aggregates 2 LTE signals).


Any tips? TIA

iPhone 11 Pro Max

Posted on Jun 15, 2020 2:50 AM

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Jun 17, 2020 8:19 PM in response to AdamKPL

Hey there AdamKPL,


Thanks for reaching out to Apple Support Communities. I understand you’re experiencing some issues with your cellular data. I’ll be happy to help with this.


If you’re cellular data seems slow, there are a few things you can try that may help:


1 Make sure that you're in an area with cellular network coverage.


2 Restart your iPhone: Restart your iPhone 


3 Check for a carrier settings update: Update your carrier settings on your iPhone or iPad


4 Update to the latest iOS: Update your iPhone, iPad, or iPod touch 


5 Reset your Network Settings in Settings > General > Reset. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


If that doesn’t help, review this info:


“Your device can also seem slow as it repeatedly reconnects to new cell towers when you're in a moving vehicle.


Even if your device indicates a strong signal, you might need to wait, try again in a different location, or use available Wi-Fi. If you continue to experience issues with cellular data speed, availability, or performance in multiple locations, contact your carrier.” You can read more about this here:


About iOS performance on your iPhone, iPad, or iPod touch


That being said, you find some helpful info on how you can change which data plan you’re using here if you need:


Using Dual SIM with an eSIM


Take care.

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LTE+ Missing or Slow on new iPhone 11 Pro Max dual SIM

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