You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

5G stopped working after iOS update

After the update to iOS 16.4.1, my 5G connection has stopped working. I have tried all the recommended steps to resolve the issue, including resetting my device, resetting network settings, updating my carrier settings, and more, but I have not been able to get 5G to work again. It is possible that this is a bug in the latest iOS version and Apple may need to release another update to fix the issue.


I am using an eSIM card and everything was perfect before this update.


My carrier has conducted hundreds of tests to try and resolve this issue, but with no luck.


Interestingly, the physical SIM card is working fine in 5G network, yet the eSIM is not. It only shows LTE.


Please do not suggest any trivial methods like turning on 5G in the settings, as I have tried all such possible solutions in the past two weeks, having done all the research and taken all the necessary steps from my side and the carrier's side.


Iphone 14 Pro Max, Europe


Posted on May 11, 2023 2:35 AM

Reply
Question marked as Top-ranking reply

Posted on May 11, 2023 5:42 AM

If it's eSIM-only your carrier needs to fix whatever issue in their database that is preventing eSIM customers from connecting to 5G.


Has your carrier tried issuing you a new eSIM? With many carriers you can even do it yourself from the carrier's website; for example:


AT&T: Get a new eSIM for your device


Similar questions

6 replies

5G stopped working after iOS update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.