Face ID is not worked in my iphone x
The Face ID is not working at all when unlocking my phone always ask for the passcode even after resetting all the settings and after resetting the Face ID several times
iPhone XS, iOS 13
User profile for user:
i_rina
User level:
Community Specialist
Hello and welcome to Apple Support Communities dalia203,
I see that you're having an issue with Face ID not working. I know how important it is to have your iPhone working properly, and I'd be happy to help.
Take a look at the article below with some troubleshooting steps that can help with what you've been experiencing.
If Face ID isn't working on your iPhone or iPad Pro
If you go through this article and the issue remains, respond back with the answers to the following questions.
- Which version of software are you using?
- When did this issue being? Was it after an update or installing a new app or apps?
- Does the issue remain if you restart your iPhone?
- Are you getting an error message? If so, what does it say?
Thank you for using Apple Support Communities.