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Old ipad asks for old password. How can I sign in?

Old ipad is still linked to my account but isn't listed on my account. I cannot sign in because it is asks for the original password which I don't know. Any ideas ?

Posted on Jun 15, 2020 12:02 PM

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Posted on Jun 15, 2020 4:30 PM

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you will need to take this document and iPad into an Apple retail location.


Activation Lock

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Question marked as Best reply

Jun 15, 2020 4:30 PM in response to ekpd

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you will need to take this document and iPad into an Apple retail location.


Activation Lock

Old ipad asks for old password. How can I sign in?

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