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my iphone 11 won't turn on but its charging

my iphone 11 won't turn on but its charging

Posted on Jun 15, 2020 10:20 PM

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Question marked as Best reply

Posted on Jun 15, 2020 10:53 PM

1) Force Restart the phone:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).  

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

1 reply
Question marked as Best reply

Jun 15, 2020 10:53 PM in response to marissa280

1) Force Restart the phone:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).  

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

my iphone 11 won't turn on but its charging

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