marissa280 Author

Level 1

5 points

my iphone 11 won't turn on but its charging

my iphone 11 won't turn on but its charging

Posted on Jun 15, 2020 10:20 PM

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1 reply

Level 10

150,972 points

Jun 15, 2020 10:53 PM in response to marissa280

1) Force Restart the phone:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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my iphone 11 won't turn on but its charging

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