i cant remember my old phone number connected to my old apple id
I got a new phone recently and when i factory reset my old phone and tried to login to my apple id the phoen number was completely than the one i was currently using
iPhone 11, iOS 13
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I got a new phone recently and when i factory reset my old phone and tried to login to my apple id the phoen number was completely than the one i was currently using
iPhone 11, iOS 13
Are you seeing activation lock? If yes, you'll need to (1) recover the needed password from the person that last set you device up; (2) have, or recover, your own password for the device; (3) present your original purchase receipt for a pertinent device from an authorized Apple seller with the device’s serial number on it to Apple support; or (4) have a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts.
___________
If this is not your problem, see:
Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974 Below is an excerpt, but read the whole document. See the bold italics below.
“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.
“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:
Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921which you may need to use.
Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions in the above link to immediately regain access to your Apple ID.
Are you seeing activation lock? If yes, you'll need to (1) recover the needed password from the person that last set you device up; (2) have, or recover, your own password for the device; (3) present your original purchase receipt for a pertinent device from an authorized Apple seller with the device’s serial number on it to Apple support; or (4) have a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts.
___________
If this is not your problem, see:
Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974 Below is an excerpt, but read the whole document. See the bold italics below.
“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.
“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:
Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921which you may need to use.
Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions in the above link to immediately regain access to your Apple ID.
i cant remember my old phone number connected to my old apple id