Apple ID Issues

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Level 1

4 points

Apple ID Issues

So I had damaged my phone and my friend gave me his old one, and I logged into my Apple ID on his phone. I got a new phone, my current one, I logged out of his and for some reason in my new phone, his name appears as if it were mine. It has my apple ID and my information but it displays his name and when I click on update Apple ID Settings it asks for his apple password. How can I remove this? since I do not wish to have his Apple ID on my phone and wish to be able to update those settings

iPhone 7 Plus, iOS 13

Posted on Jun 16, 2020 8:58 AM

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Answer 1

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Eric Root

Level 10

684,597 points

Jun 16, 2020 9:48 AM in response to AmandaIsabel

Did you restore a backup of his phone to your new phone? You might want to try completely resetting the new phone back to 'new'.

Selling/Giving Away Device.

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Answer 2

Jun 16, 2020 9:05 AM in response to AmandaIsabel

Are you seeing activation lock? If yes, you'll need to (1) recover the needed password from the person that last set you device up; (2) have, or recover, your own password for the device; (3) present your original purchase receipt for a pertinent device from an authorized Apple seller with the device’s serial number on it to Apple support; or (4) have a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts.

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Apple ID Issues

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