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My friend has he ex boyfriends apple ID on her phone and cant get it off as she has not talked to him in years and wants to remove it

My friend has her boyfriends apple ID on her phone as they shared the same ID but he has changed the password and cant remove the ID and what's it gone so she can create her own

iPhone 8 Plus

Posted on Dec 21, 2020 2:48 PM

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Question marked as Top-ranking reply

Posted on Dec 21, 2020 3:35 PM

When she tries to sign out it is requiring she enter in the password for his Apple ID? If so, only way to remove it is to contact him and ask he remove the iPhone from his account at https://www.icloud.com/find

2 replies

Dec 21, 2020 6:21 PM in response to Changedlife

If necessary, if she is the original owner, have her contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.





My friend has he ex boyfriends apple ID on her phone and cant get it off as she has not talked to him in years and wants to remove it

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