Can't send message using iCloud server

I know, its been asked many, many times before.

I had a catastrophic problem on my Mac and backups and had to re-build from scratch, so I am running on a clean build of the latest Catalina OS.

I can send messages from a browser window with iCloud.com, so my email address is valid and the internet connection to the iCloud server is OK. Opening Mail prefs and going to account info shows exactly the same configuration as my wife's working system. I can receive email and it is synced with iCloud and my iPhone (on which I can send emails).

In Mail prefs, my account shows as IMAP, so the SMTP server list is irrelevant. The Account Info tab shows status green online and the account is enabled, the Server settings tab simply shows Outgoing Mail Account: iCloud.

I have re-started my Mac.

What's the exact key to getting it working again?

MacBook Pro 15″, macOS 10.15

Posted on Jun 16, 2020 9:25 AM

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Posted on Jun 23, 2020 10:11 AM

And the answer is to delete my iCloud email account in Mail Accounts, sign out of iCloud in Preferences, and add the account back again in Mail Accounts, which necessarily signs back in. It takes a lot more key strokes than that but that is the solution I was talked through by Apple Support.

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7 replies

Jun 21, 2020 11:28 PM in response to AndrewCSP

https://support.apple.com/guide/mail/if-you-cant-send-emails-mlhlp1129/13.0/mac/10.15

If there’s a firewall problem, verify that firewall software isn’t blocking email traffic on port 25, 465, or 587. Also check whether you’re affected by another firewall, such as software installed separately from macOS or built into an internet sharing router, or administered by your email account provider. Contact the appropriate person for information.





Jun 22, 2020 1:13 AM in response to Sharhari

Thanks again Sharhari,

As I wrote, my wife can use her mac.com account, so there is nothing outside my computer which has changed. It has to be something in my clean build of Catalina or other software I may have installed. I'm just looking for a hint as to what that might be or how to find it. I have just checked my System Preferences and the firewall is off, and anyway, the problem is outgoing email which shouldn't be affected by the firewall. Incoming email works fine.

I can send Mail messages from 2 other email addresses.

Something is creating the wrong format for mail messages from the mac.com account.

The response when I try to send mail out from my mac.com account is, with my IP address changed to x:


Cannot send message using the server iCloud

Verify that you have addressed this message correctly. Check your SMTP server settings in Mail preferences and verify any advanced settings with your system administrator.

The server response was: <hostxx-xxx-xxx-xx.range81-151.btcentralplus.com[xx.xxx.xxx.xx]>: Client host rejected: Access denied


In order to see the raw source, I wrote a message to myself with Subject Test and no content and tried to send which failed, so I was able to look at its raw source which is below with my email replaced by xxx:


Subject: Test

Mime-Version: 1.0 (Mac OS X Mail 13.4 \(3608.80.23.2.2\))

Content-Type: text/html;

charset=us-ascii

X-Apple-Base-Url: x-msg://22/

X-Universally-Unique-Identifier: D2397254-E0B2-4F45-BBF1-1ABC05C55F20

X-Apple-Mail-Remote-Attachments: YES

From: xxx <xxx@mac.com>

X-Apple-Windows-Friendly: 1

Date: Mon, 22 Jun 2020 08:45:24 +0100

X-Apple-Mail-Signature: SKIP_SIGNATURE

Content-Transfer-Encoding: 7bit

Message-Id: <ACC80E47-3728-46D4-B992-0CA36F25DC88@mac.com>

X-Uniform-Type-Identifier: com.apple.mail-draft

To: xxx <xxx@mac.com>

<html><head></head><body dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;"><div class="ApplePlainTextBody"></div></body></html>

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Can't send message using iCloud server

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