I bought a new iphone from Apple a month ago, received it in the mail and haven't been able to use it at all. The carrier of my former iphone5, Tracphone, said they could provide service before I bought the new one, sent a chip, and then said they couldn't. The cable co., Spectrum, also said they couldn't because there is a problem with the IMEI number. Verizon said the same thing. Did Apple sell me a defective or stolen phone?
iPhone SE, iOS 13
My husband was doing this for me and he realized today that he copied the imei number down omitting the last digit. Once the Spectrum person told him he was missing a digit, the account was established with the right number. It is surprising the Tracphone person couldn't have said that. We are in our seventies and adapting to all this new technology is not the easiest thing.
Glad you got it sorted.
Must be a USA thing. In Europe we just order a SIM and put it in. I have never told them my IMEI ever!
No, not if it really was from Apple.com
Contact Apple Support top right of this page and have them check.
Did you try a pay as you go SIM to prove the concept?
IMEI number problem with new phone
