Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have aquired a ipad 2 from my brother,however, I cannot setup the ipad for my use, as it is locked and requires an apple id.unfortunately, my brother has dementia and cannot remember his id or password.


what can I do to remove the activation lock so I can use the ipad?


Posted on Jun 16, 2020 1:25 PM

Reply
2 replies

Jun 16, 2020 3:37 PM in response to ShirleyMahan

If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

I have aquired a ipad 2 from my brother,however, I cannot setup the ipad for my use, as it is locked and requires an apple id.unfortunately, my brother has dementia and cannot remember his id or password.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.