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Activation lock on brother's ipad

My brother does not know his apple ID login information to an old ipad ge gave to me. He has since created a new apple ID that he currently uses. The ipad cannot be accessed because of the activation lock. How can I unlock the ipad?


iPad (4th gen) Wi-Fi

Posted on Jun 30, 2020 1:33 PM

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4 replies

Jun 30, 2020 3:29 PM in response to jpo97

Your brother will likely find the following guidance to be helpful is resolving any difficulties with the required AppleID - necessary to facilitate subsequent recovery of the iPad with which you have a problem...


If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


After recovering access to the iPad, assuming that you manage to do so, you would be well advised to then prepare it properly for reuse:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support


I hope this information, insight and guidance proves to be helpful in resolving your problems. 


Jun 30, 2020 1:43 PM in response to jpo97

You can’t. Unless he can remember the credentials that he used to set up the iPad, the activation lock can’t be removed. On the off chance that he still has the receipt and an Apple Store is open in your area, you could take the device and the receipt to the store and ask them for help.

Activation lock on brother's ipad

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