clean the screen on my macbook pro

marcyalisa wrote:

I used a screen cleaner on my new MacBook Pro 16", like I have on all of my previous Macs & MacBooks, before I read the instructions on the support page. My screen now looks like it has a streaky oily film all over it,

Is there anything I can do to clean the screen & restore it to its original condition? I reviewed the screen cleaning guide on here but it doesn't help.

How to clean your Apple products - Apple Support

marcyalisa wrote:

Thank you but I reviewed that document previously and it doesn't help. Cleaning the screen with water does nothing to help w/ the streaky film on the delay.

Ok—

you can Call Customer Support  (800) MY–APPLE (800–692–7753) 

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)