I received an email stating that my Is was used to purchase a game on an unrecognized device. I think it was fraudulent
Question marked as
Top-ranking reply
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Question marked as
Top-ranking reply
3 replies
Scam.
Here is some related reading:
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Identify legitimate emails from the App Store or iTunes Store - Apple Support
See your purchase history for the App Store or iTunes Store - Apple Support
And to make wresting away control of your Apple ID more difficult, enable two-factor authentication:
Two-factor authentication for Apple ID - Apple Support
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.