Apple TV message: Video not available. There is a problem loading this video

Connected to AppleTV through Roku. Working fine except: Can't connect to The Morning Show. Get message: "Video not available. There is a problem loading this video, if this continues check your intert connect." Nothing wrong with internet connection.


[Re-Titled by Moderator]


3810X,

Posted on Jun 17, 2020 7:46 AM

Reply
3 replies

Jun 19, 2020 5:17 AM in response to jnails52

I am having the same issue. After more than an hour on the phone with Apple support, they say it is a roku issue. Roku say all i can di is try to remove the channel and reload it. Did it multiple times. Then they came back and said that is all they can offer and i have to deal with the cahnnel provider, Apple. Neither company is taking any responsibility now. I can see multiple posts about this issue, too. Apple needs to fix this.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV message: Video not available. There is a problem loading this video

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.