iPhone XS connected to Wifi but apps not working and icon not showing

I've had my iPhone XS have multiple problems with its apps functionalities and internet connection. Also the wifi icon showing that I'm connected doesn't appear in the top right corner of my screen but my settings do say I'm connected to my network. My service and Wifi are both connected but my iPhone still fails to use most apps and can't connect to the internet although it says in settings that I'm connected to both my Wifi and service. At the moment I can't even use the App Store. I've tried turning my service and Wifi off multiple times, turning airplane mode on and off, resetting my network settings, resetting my phone, deleting apps, opening and closing apps, and everything possible. I know that this problem is not because of my network because my other devices work perfectly but it's because of the iPhone itself. This iPhone is also fairly new because I bought it just last fall. Please let me know anything else I can do because I'm starting to lose hope.

iPhone XS, iOS 13

Posted on Jun 17, 2020 8:47 AM

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1 reply

Jun 20, 2020 5:37 PM in response to leverettfromwen

Hey leverettfromwen,


We see that you're having issues connecting to a network with your iPhone XS and we'd like to help!


All those steps that you took on your own are some excellent steps. Is your iPhone currently running the latest version of iOS? You can check this by going to Settings > General > Software Update.


If there's an update available, we recommend that you back up your device first and then perform the update. Since downloading the update requires network connection, we ask you to perform the update using a computer. Here's how: Update your iPhone, iPad, or iPod touch


How to back up your iPhone: How to back up your iPhone, iPad, and iPod touch


You should see the instructions to update the device using a computer by scrolling down to the section that says 'How to back up with your computer' from the article.


Let us know how it goes.


Warm regards.

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iPhone XS connected to Wifi but apps not working and icon not showing

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