iPhone - "Authentication Failed" messaged when trying to log into iTunes and/or App store

Every time I try to log into iTunes or the App store with my iPhone, it gives me an error message: Authentication Failed. This is problematic because I can't install apps, and I can't install updates for my apps.


I am using the correct Apple ID. (There is zero chance it's wrong.. it's definitely correct.)


I am using the correct password. (There is zero chance it's wrong.. it's definitely correct.)


I tried restarting my phone.


I tried resetting my phone's network settings.


I tried signing in using my cellular data instead of Wifi.


I turned off the automatic date and time settings, verified the date/time was correct, tried to log into iTunes and the app store, got the same error message. Turned automatic date/time back on - it's still correct - and I still can't log into iTunes or the App store (same error message).


I have spent hours watching YouTube videos, reading help articles, and none of the advice given fixes the problem.


No matter what I try, I get the same error message: Authentication Failed.


Admittedly, as I'm sure you guys can relate, I'm getting peeved off. Apple charges premium prices because their products are supposed to be user-friendly and work. But this issue is the opposite of user-friendly. :(


If anyone knows how to fix this, I'd be super grateful.



iPhone 8

Posted on Jun 17, 2020 12:21 PM

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Jun 17, 2020 12:26 PM in response to SAAG77

Receiving the message you received is quite common (authentication failed or verification failed?). I have not seen a definitive solution for the problem though. But, I suggest you use my search link in trying to solve your problem: authenticatioin failed app store itunes. You will see a number of links that are, or may be, related to your specific problem. 

 

And, if you want to contact Apple Support to deal with your problem, see:

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter https://twitter.com/AppleSupport

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the

options to find the best one.

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iPhone - "Authentication Failed" messaged when trying to log into iTunes and/or App store

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