iTunes store authentication issue

I can not use App Store because after entering iTune store password it says authentication failed even if my password is correct. I tried few things but they did not fix my issue: updated latest iOS, checked that date and time is correctly set, signed out then back signed in from my Apple account, reset phone, freed space on my iCloud storage and I even changed my Apple password.

Please help.

Posted on Jul 29, 2020 9:16 AM

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3 replies

Jul 29, 2020 10:27 AM in response to gelu115

If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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iTunes store authentication issue

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