Cannot update because app was refunded or purchased with a different Apple ID.

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Cannot update because app was refunded or purchased with a different Apple ID.

I get a message saying that an app cannot be updated because it was refunded or purchased with a different Apple ID. I have only ever had one Apple ID, I did however change the corresponding email associated with the Apple ID a while ago. How should I proceed?

I downloaded one of the apps only a few weeks ago (for the upcoming Apple event) and it won't update for the same reason but I haven't updated my Apple ID email or used a different account.

iPhone 8 Plus, iOS 13

Posted on Jun 17, 2020 2:09 PM

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Answer 1

Jun 17, 2020 2:11 PM in response to JMV4142

See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID.

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Cannot update because app was refunded or purchased with a different Apple ID.

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