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is there any other way I can verify my serial number?
See this Apple support article—>If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Post back with specific things and messages that you see when you try to restore or update it.
Use this Apple support link—>Check Your Service and Support Coverage - Apple Support
On your iPhone, you can get this from within the settings tab.
Settings --> General --> About --> Serial Number
The phone will not restore and update
Apple support tells me the serial number i copied from my product package is not valid. What do I do?
