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Level 2

156 points

my mail quits unexpectedly

Hello. My mail quits unexpectedly. It happens once every three or four days. It happens more often when I try to send a message. I hit Send and then Mail quits and then when I reopen the Mail app it sends the message. It also sends a log report to Apple. I have tried a few things, but they did not help, for example

rebuilt my mailbox
started in safe mode, but it also happened there
deleted some very old messages

Any suggestions will be greatly appreciated.

MacBook Pro 13″, macOS 10.13

Posted on Jun 17, 2020 4:19 PM

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12 replies

Level 2

156 points

Jun 17, 2020 6:26 PM in response to BDAqua

Thanks for your reply. I did that but nothing happened. I did not get any feedback window saying for example, "mail rebuilding mailbox" or "mailbox rebuilt successfully", etc. I will keep using mail and maybe the problem was fixed.

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Level 2

156 points

Jun 24, 2020 1:14 PM in response to BDAqua

Hi BDAqua, What I did was to replace the RAM memory modules for the original Apple modules that I had. Mail worked fine for a few days but today I had another unexpected quit. So I don't think it is the memory. Any other suggestions? Thanks.

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Level 10

245,573 points

Jun 17, 2020 5:19 PM in response to RicMoli

If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

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Level 2

156 points

Jun 18, 2020 4:50 PM in response to BDAqua

Hello. I had another unexpected mail quit today, even after after I rebuilt my (inbox) mailbox. What should I do next to fix this problem? Thanks.

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Level 10

245,573 points

Jun 18, 2020 6:49 PM in response to RicMoli

Run an extended MemTest this weekend...

https://www.memtest86.com/

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Level 2

156 points

Jun 19, 2020 12:23 PM in response to BDAqua

Hi. I read the readme.txt file, but I don't think I have enough knowledge to run this test correctly and safely.

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Level 10

245,573 points

Jun 19, 2020 4:43 PM in response to RicMoli

OK.

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Level 2

156 points

Jun 19, 2020 4:57 PM in response to BDAqua

Do you know of another memory tester program that is more friendly but is also reliable?

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Level 10

245,573 points

Jun 19, 2020 7:53 PM in response to RicMoli

https://www.raymond.cc/blog/memory-test-for-macos-x/

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Level 10

245,573 points

Jun 24, 2020 2:27 PM in response to RicMoli

What does Drive DEX report for your drives?

https://binaryfruit.com/drivedx

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Level 2

156 points

Jun 25, 2020 12:02 PM in response to BDAqua

I learned of a program called Spark Mail, that has excellent reviews in the App Store. I think I am going to give it a try. Thanks for all your help.

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Level 10

245,573 points

Jun 25, 2020 3:34 PM in response to RicMoli

OK, let us know how it's going please.

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my mail quits unexpectedly

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