You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

aressler2k5 Author

Level 1

4 points

Removing Activation Lock

I recently purchased an iPad Mini 2 at a local Goodwill, I have tried to contact Goodwill to get hold of the person that donated it, but they do not keep that information - now I have an iPad that is Activation Locked and cannot go any further than that. Is there anyway for Apple to remove it from the iCloud account that it is locked to? Because I have tried to get a hold of the original owner but I cannot find them. So can Apple force a removal - because this was purchased legitimately.

Posted on Jun 17, 2020 10:36 PM

Top-ranking reply

ckuan

Level 10

120,788 points

Posted on Jun 17, 2020 10:41 PM

Try get your money back because you will not be able to use it.

Activation Lock is a theft deterrent feature with no bypass or workaround.

Without the owner's authorisation, no thief or anyone including you can re-use the device.

View in context

Removing Activation Lock

Similar questions