Hi does anyone know how to fix the Animoji app when it says “face tracking failed”? No matter how many times I tap to retry it keeps failing.
My front camera is working, clear, and has enough lighting. My faceID is also working normally.
iPhone 6s Plus, iOS 11
Hello Chi1126,
Thanks for using Apple Support Communities. It sounds like you’re having trouble with Animoji. I’m happy to help.
To start, make sure that your front facing camera isn’t covered by a case or screen protector.
I also suggest making sure you’re running the latest iOS version:
Update your iPhone, iPad, or iPod touch - Apple Support
Then, make sure you’ve followed the steps below to ensure you’ve set up Animoji correctly:
How to use Animoji on your iPhone and iPad Pro - Apple Support
Let me know if that helps.
Take care.
Animoji face tracking failed
