The Health app won't let me prioritize or turn off data sources

The Health app won't let me prioritize or turn off data sources. I can change the priority, but then it always reverts back to making the Watch the top priority the next time I open the Health app. And I cannot click on the check marks to eliminate any devices - i just press and press and the check marks don't turn off or on. Any advice?


I do not want my Apple Watch to override my iPhone in step counting because i don't always wear the watch and that seems to lower my count.

iPhone XR, iOS 13

Posted on Jun 18, 2020 2:03 PM

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4 replies

Jun 23, 2020 6:49 AM in response to NCTipper

Hello and welcome to Apple Support Communities NCTipper,


I see that you're having an issue with the data sources in the Health app. I understand your concern, and I'd be happy to help.


First, make sure that you're using the latest version of software on both of your devices.


Next, take a look at the article below for help with prioritizing your data sources. I was able to test this with my iPhone and Apple Watch and it worked well.


Manage Health data on your iPhone, iPod touch, or Apple Watch


Hope this helps.


Thank you for using Apple Support Communities.

Jun 23, 2020 8:52 AM in response to Joseph_S.

Thanks Joseph for your reply! However, I had already tried what you suggested and it doesn't work (for me).


When I try the steps outlined at the link you provided and change the priority of the data sources that the Health app uses for counting steps, within a few minutes it ALWAYS resets the Apple Watch back to priority #1, and I have found that my watch significantly undercounts steps (not the least reason being that I don't always have my watch on...). You said you tried to change the priority on your phone - please change to something other than the Watch as the top priority, close the Health app then go back a few minutes later. At least for me, the Watch will be back at the top of the list, no matter where I just put it in the order. I've tried this a couple dozen times and the Watch reverts to the top priority every single time.


Also, though the article says I can tap the checkmark to turn individual data sources off, that also doesn't work - I can tap on the checkmark next to Apple Watch until my fingers bleed and it won't turn off. In fact, the only data source of the seven I have listed that I can actually turn off by tapping the checkmark is the Pedometer app I downloaded from the App store, which is one of the main sources I'd actually like to use. A bunch of old iPhones I don't even have anymore are on the list and I can't turn any of those off either.


So anyway, I very much appreciate you taking the time to try to help me but I think my problem will only be solved by some sort of iOS upgrade, or maybe if I get a new watch. :)


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The Health app won't let me prioritize or turn off data sources

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