Charges!


I need someone who can help me get in wanted charges taken off. I hooked up my visa through Apple Pay to pay for ONE thing... and all of the sudden tons of charges have been made! And taken from my account without my authorization. Apps from my 5 year olds I pad . I removed the card immediately but the money has been taken and I would appreciate if someone could help me get that money back!

thank you so much!

S.E

iPhone 8 Plus, iOS 13

Posted on Jun 18, 2020 3:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 18, 2020 4:07 PM

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.







1 reply
Question marked as Top-ranking reply

Jun 18, 2020 4:07 PM in response to Sheryse77

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.







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