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My MacBookAir 2018 will not take screenshots. Why?

I have followed the Apple shortcuts for screenshotting my MacBook Air 2018 and it will not work. Can anyone help?


MacBook Pro 13″, macOS 10.13

Posted on Jun 19, 2020 8:51 AM

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Posted on Jun 19, 2020 9:17 AM

I understand you want to take a screenshot but it's not working. Did you follow these instructions: Take screenshots or screen recordings on Mac - Apple Support?


If the keyboard shortcut is not working for you:  (Apple menu) > System Preferences > Keyboard > Shortcuts > Screen Shots > Restore Defaults.


If you are using the "Dropbox" product I understand that it intercepts screenshots.

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Question marked as Top-ranking reply

Jun 19, 2020 9:17 AM in response to dawnlauriano

I understand you want to take a screenshot but it's not working. Did you follow these instructions: Take screenshots or screen recordings on Mac - Apple Support?


If the keyboard shortcut is not working for you:  (Apple menu) > System Preferences > Keyboard > Shortcuts > Screen Shots > Restore Defaults.


If you are using the "Dropbox" product I understand that it intercepts screenshots.

Jun 19, 2020 9:54 AM in response to dawnlauriano

dawnlauriano wrote:

Shift, Command and 3, 4, and 5 do nothing.


Reinstall macOS according to Reinstall macOS - Apple Support.


If that does not correct the inability to take screenshots then contact Apple: Contact Support.


Needless to say, if you are using, or have used at any time in the past, any non-Apple "anti-virus", "cleaning", or "Internet security" products including "banking security", anything at all in that broad category of utterly useless garbage, don't. A lot of things won't work if you do.

My MacBookAir 2018 will not take screenshots. Why?

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