You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Disappearing music

Why has some music I previously purchased disappeared from my devices? I pay for 200GB iCloud storage.

iPad Pro, iPadOS 13

Posted on Jun 19, 2020 12:27 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2020 12:26 PM

Hello Reiskameraad,

can you find that purchase history?

To find it, please reference below :)


If you can't find an item in your purchase history

If you can’t find the item you’re looking for, try these things before you contact Apple.


Find out if a family member purchased the item

If you use Family Sharing, your purchase history shows purchases that you made using your Apple ID, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.

If you want to control what kids buy, use Ask to Buy or Restrictions.

Turn on Ask to Buy.

Use Restrictions on your iPhone, iPad, or iPod touch.


Check if you purchased the item with a different Apple ID

If you don't see an item in your purchase history, you might have been signed in with a different Apple ID when you made the purchase. Sign in with that Apple ID to check if your purchases were billed to that account. 

Sign in with your Apple ID.


If you still can’t find your purchase, contact Apple Support.

1 reply
Question marked as Top-ranking reply

Jun 20, 2020 12:26 PM in response to Reiskameraad

Hello Reiskameraad,

can you find that purchase history?

To find it, please reference below :)


If you can't find an item in your purchase history

If you can’t find the item you’re looking for, try these things before you contact Apple.


Find out if a family member purchased the item

If you use Family Sharing, your purchase history shows purchases that you made using your Apple ID, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.

If you want to control what kids buy, use Ask to Buy or Restrictions.

Turn on Ask to Buy.

Use Restrictions on your iPhone, iPad, or iPod touch.


Check if you purchased the item with a different Apple ID

If you don't see an item in your purchase history, you might have been signed in with a different Apple ID when you made the purchase. Sign in with that Apple ID to check if your purchases were billed to that account. 

Sign in with your Apple ID.


If you still can’t find your purchase, contact Apple Support.

Disappearing music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.