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upgrade from High Sierra to Catalina

my iMac is using High Sierra. I need to upgrade since my iMac will no longer allow me to watch streaming video from Xfinity.. I am not confident in jumping to Catalina. Is there an operating system other than the Catalina operating system that I could update to? If so, how do I find it on the App Store?

iMac 21.5″, macOS 10.13

Posted on Jun 19, 2020 2:05 PM

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Question marked as Top-ranking reply

Posted on Jun 20, 2020 9:48 AM

The error usually means the App Store has detected a copy of the Install macOS Mojave.app in your Applications folder.


Go to the Applications folder locate Install macOS Mojave.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.

14 replies
Question marked as Top-ranking reply

Jun 20, 2020 9:48 AM in response to oxypete

The error usually means the App Store has detected a copy of the Install macOS Mojave.app in your Applications folder.


Go to the Applications folder locate Install macOS Mojave.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.

upgrade from High Sierra to Catalina

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