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Level 1

5 points

I cannot turn on or off my iPhone

My phone is frozen. I cannot turn it on or off

iPhone XR, iOS 13

Posted on Jun 20, 2020 2:47 PM

Top-ranking reply

Level 10

149,514 points

Posted on Jun 20, 2020 2:52 PM

1) Force Restart the phone:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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