Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

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falalu Author

Level 1

5 points

I cannot turn on or off my iPhone

My phone is frozen. I cannot turn it on or off

iPhone XR, iOS 13

Posted on Jun 20, 2020 2:47 PM

Best reply

Axel Foley

Level 10

148,704 points

Posted on Jun 20, 2020 2:52 PM

1) Force Restart the phone:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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I cannot turn on or off my iPhone

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