Keyboard '0' (zero) button registering on touch / tap after clicking

Hi everyone,


I've recently purchased a brand new MacBook Pro 13" 2020 from the Apple Store. I've noticed that whilst using the laptop I often find duplicated '0's (zeros) appearing in my documents. For example, 8 + 2 = 1000 (clearly this should be 10).


After some short trail and error I've found that after pressing the '0' (zero) button down on the keyboard an extremely light touch or tap of the button (without the button being pressed down) will register another '0'. Continuous light tapping of the button will add as many zeros as taps, 00000000 ...


I assume this isn't an issue in particular with just the zero button and could potentially affect any of the buttons.


Has anyone else experienced this? Does the issue resolve itself after some use? Is this a case whereby I need to take this back to the Apple store?


Many thanks,

Ben

MacBook Pro 13″, macOS 10.15

Posted on Jun 21, 2020 11:22 AM

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Question marked as Top-ranking reply

Posted on Jun 24, 2020 1:54 PM

After speaking with Apple support on the phone and performing various tasks:


  1. Testing if the issue occurred in terminal when booting into Recovery Mode (which it did)
  2. Testing if the issue occurred on a brand new user (which it did)


... the issue was deemed to be hardware related and I was advised to return the MacBook to the Apple store and exchange for a new one. The new MacBook does not experience this issue.

1 reply
Question marked as Top-ranking reply

Jun 24, 2020 1:54 PM in response to _Ben_S_

After speaking with Apple support on the phone and performing various tasks:


  1. Testing if the issue occurred in terminal when booting into Recovery Mode (which it did)
  2. Testing if the issue occurred on a brand new user (which it did)


... the issue was deemed to be hardware related and I was advised to return the MacBook to the Apple store and exchange for a new one. The new MacBook does not experience this issue.

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Keyboard '0' (zero) button registering on touch / tap after clicking

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