You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

fionnd2 Author

Level 1

4 points

update crashed phone

I was just in the middle of trying to update my iphone Xs MAx when it kept saying it had failed. i was connected to wifi and after the 3rd attempt i restarted my phone. i now cannot turn it back on and it keeps cycling between a black screen and a black screen with apple logo. has anyone else had this issue and managed to solve it?

Ive tried the reset method of pressing and releasing the volume up, then volume down and then holding the power button and it hasnt made a difference.

iPhone XS Max

Posted on Jun 21, 2020 11:29 AM

Top-ranking reply

Tesserax

Level 10

152,768 points

Posted on Jun 21, 2020 11:31 AM

If you cant't update or restore your iPhone, iPad, or iPod touch - Apple Support

View in context

update crashed phone

Similar questions