I tried but your Authorized center is telling that Apple Mac Pro model A1297 17 inch late 2011 is a vintage product and they will not help neither in the diagnosis nor to change the battery or the MagSafe port.

Question

I tried but your Authorized center is telling that Apple Mac Pro model A1297 17 inch late 2011 is a vintage product and they will not help neither in the diagnosis nor to change the battery or the MagSafe port.

Why Apple Authorized service center is not helping on the easy task like to check or changing the MagSafe port or to order and change the laptop battery model A1383 and the internal speaker, to let it run. My Mac Pro 17 inch core i7 is still good to run but without your support, I am getting into trouble. Moreover because you never see or provide a repair video or parts check in front of customer, they are not fixing some of the internal screws which I saw when I have to open the lower case to note down the “going dead” battery configuration. Please any help will be good here. After that my laptop is not showing charging port color to green, or amber color. Only dim green light. Not able to on the laptop yet. Please if you provide little service to changing the battery and placing the new internal speaker then my same laptop will be good for few more years. Please help.

MacBook Pro 17″, macOS 10.13

Posted on Jun 21, 2020 11:37 AM

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Answer 1

leroydouglas

Level 10

199,506 points

Jun 21, 2020 12:18 PM in response to amitsrivastava

amitsrivastava wrote:

My laptop MacBook Pro 17. Inch late 2011 is in the list of vintage and obsolete, both. But please think it is core i7 processor, better that i3 and i5, which Apple is using now. Moreover it is running perfectly . The only issue is with the internal battery and speaker. Apple must provide the parts atleast or transform it into new case with better battery speaker. I purchased it in dec 2011, and using it till yesterday night. Atleast Apple can help to get the battery, internal speaker and provide there service center to replace the parts in my laptop.

Any third party computer repair shop will work on it for you.

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Answer 2

Jun 21, 2020 11:44 AM in response to amitsrivastava

Vintage and obsolete products - Apple Support

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Answer 3

Jun 21, 2020 12:07 PM in response to amitsrivastava

Apple is not here. We are users like you. You can provide feedback to Apple here: Product Feedback - Apple

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Answer 4

Jun 21, 2020 12:05 PM in response to BobTheFisherman

My laptop MacBook Pro 17. Inch late 2011 is in the list of vintage and obsolete, both. But please think it is core i7 processor, better that i3 and i5, which Apple is using now. Moreover it is running perfectly . The only issue is with the internal battery and speaker. Apple must provide the parts atleast or transform it into new case with better battery speaker. I purchased it in dec 2011, and using it till yesterday night. Atleast Apple can help to get the battery, internal speaker and provide there service center to replace the parts in my laptop.

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Answer 5

Jun 21, 2020 12:22 PM in response to amitsrivastava

Is it possible to change the MacBook Pro 17 inch late 2011, MagSafe charging port to lightening port and to change the battery model to support higher capacity. So that this laptop will be renewed as all the parts, cpu, Gpu and motherboard is still good.

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Answer 6

leroydouglas

Level 10

199,506 points

Jun 21, 2020 12:39 PM in response to amitsrivastava

No.

That is not going to happen.

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Answer 7

Jun 21, 2020 1:14 PM in response to leroydouglas

Why 😞

processor and motherboard is in good shape along with all the accessories except one side internal speaker, battery and charging point.

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I tried but your Authorized center is telling that Apple Mac Pro model A1297 17 inch late 2011 is a vintage product and they will not help neither in the diagnosis nor to change the battery or the MagSafe port.

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