apple TV app - black screen

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apple TV app - black screen

Mac OS 10.15.5 (latest) I attempted to use the Apple TV app on the computer for the first time. Rented a movie. Audio played fine, but the screen was completely black. Help. Could not watch!

MacBook Pro 13″, macOS 10.13

Posted on Jun 21, 2020 7:52 PM

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Answer 1

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Urquhart1244

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Jun 21, 2020 8:55 PM in response to mthakar

Did you try to watch it on your MacBook Pro’s built-in screen? If you tried to watch it on a TV or external monitor, then the issue may be with the connection to that secondary screen. Black screen during movie playback can be related to HDCP errors, but that shouldn’t happen on a good built-in screen.

If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps - Apple Support

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Answer 2

mthakar Author

Level 1

17 points

Jun 21, 2020 9:07 PM in response to Urquhart1244

Thanks for the suggestion. The TV Mirror worked perfectly - the TV was showing exactly what was on my computer, which was working perfectly, all except for the blacked out movie video (audio was audible). I rebooted the computer.....nothing. Then 2 hours later after giving up I went back to the Apple TV app., on a lark pressed play on the video again, and voila - the video showed up. Any ideas, in case this should happen again?

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Answer 3

TheLittles

Level 10

195,352 points

Jun 21, 2020 9:37 PM in response to mthakar

mthakar Said:

"apple TV app - black screen: [...]I rebooted the computer.....nothing. Then 2 hours later after giving up I went back to the Apple TV app., on a lark pressed play on the video again, and voila - the video showed up. Any ideas, in case this should happen again?"

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Streaming Issues:

When streaming, inaccessibility or low-speed are likely the culprits when nothing is showing up but the audio.

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apple TV app - black screen

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