Black screen when streaming

Question

Level 1

10 points

Black screen when streaming

When I try to stream non-Apple apps (eg Netflix, OSN) on my Apple TV (4K), I get a black screen. The audio works, but no picture.

I have tried restarting, resetting, changing HDMI cables, reinstalling apps, the works. Nothing works. My Apple TV is 3 years old, there really shouldn’t be a lifespan on these things (but knowing Apple it wouldn’t surprise me).

Any suggestions?

Apple TV 4K, tvOS 15

Posted on Oct 23, 2021 8:45 AM

Reply

Answer 1

Best reply

Urquhart1244

Community+ 2024

Level 10

139,688 points

Oct 26, 2021 8:37 AM in response to Mosaphine

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

Reply

Answer 2

Oct 23, 2021 10:03 AM in response to Mosaphine

Are you playing from an app on the Apple TV box itself, or are using AirPlay from a different device?

Netflix is known to not support AirPlay.

Reply

Answer 3

Mosaphine Author

Level 1

10 points

Oct 23, 2021 10:05 AM in response to Urquhart1244

I am using the apps on Apple TV, I am not using AirPlay

Reply

Black screen when streaming

Similar questions