I am unable to receive call and when i try to place a whatsapp call it says that I am already on a call. How do I fix this?
iPhone 7 Plus, iOS 13
Hello carlton289,
Welcome to the Apple Support Communities. We understand there's an issue with placing a call in WhatsApp, specifically, and we'll help in any way we can or point you to the right place.
Since this appears to be just while using WhatsApp, try these steps:
Thanks.
carlton289,
The best thing to do is continue partnering with Apple Support through the link to get this resolved. They will be in the best position to handle this.
Enjoy.
Thanks for your assistance ryane77, but your solution doesn’t work. I am unable to make and received voice calls (straight calls), WhatsApp and FaceTime. I have exhausted all of the steps outlined on support and none of them works.
Thank you sterling r, I have also tried the said with the support of the Apple Support team: Contact Apple Support via iCloud backup and through iTunes and the problem is still unresolved. I am still unable to make or receive any calls. I am receiving all forms of SMS but no calls. My phone rings but I am unable to answer, when I try to make a call the receivers' phone rings and they are able to answer and no sound comes from phone phones, my speaker is also greyed out. I am able to watch YouTube videos, browser the internet and every other thing as per usual. Sometime when I try WhatsApp calls it rings their phone also and when they answer the call ends (call fail message shows on my phone) and at other times it says you cannot place a call you are already on a call.
carlton289,
Since the Phone app is a system app, it can be reinstalled by restoring the iPhone itself to factory settings:
If it does happen when set up as new, reach out to the Apple Support team: Contact Apple Support
If it doesn't, try restoring your backup to see if it happens again: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Take care.
I am unable to receive call and when i try to place a whatsapp call it says that I am already on a call. How do I fix this?
