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My AppleTV 4 remote touchpad isn't working

I've tried restarting the ATV, updating the remote firmware, unpairing and pairing the remote, nothing works. For some reason, if I let the screen dimm and then swipe on the touchpad surface, it brings the screen back to life. So, I think there might be a software problem. No scroll in any direction. All the other buttons work just fine. Any ideas?


Posted on Jun 22, 2020 12:51 PM

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Posted on Jun 22, 2020 4:52 PM

Hello,


Please refer to the following Apple Support document.


If your Apple TV remote isn’t working - Apple Support

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My AppleTV 4 remote touchpad isn't working

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