iPhone XR after taking screenshot, cannot lock screen

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Level 1

4 points

iPhone XR after taking screenshot, cannot lock screen

Recently I updated my iOS to 13.5 and then 13.5.1, the problem keeps annoying me.

I found the issue was happening some days after the upgrade of iOS. I took screenshot with using the volume + button and also the Power On/Off button. I noticed that after taking the screenshot, the Power On/Off button does not work on Lock my screen. I double checked and it can be reproduced again and again. Every time I met this issue, I need to reboot my iPhone. I also checked if this is the Power On/off button issue, and proved that there has no issue. I pressed the Power button for long time, it prompts for restart the iPhone or Shout for SOS etc. So it means there should have no issue on the mechanical side (i guess).

I tested several days without taking any Screenshots, there has no issue on Locking. But once I take the screenshot, the issue appeared.

iPhone XR

Posted on Jun 22, 2020 4:32 PM

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Answer 1

Best reply

mbogeholm

Level 1

19 points

Jun 24, 2020 4:05 AM in response to tlau003

I'm experiencing this issue too. However I'm unsure what action leeds to this condition - I'm not able to reproduce the error taking a screenshot like you describe.

I have seen it on two phones running ios 13.5.1 - iPhone 11 pro and iPhone 6S

On the iPhone 11 pro problem seems to go away if I press either vol + / -

however this does not seem to have any effect on the iPhone 6S

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Answer 2

tlau003 Author

Level 1

4 points

Jun 24, 2020 9:12 PM in response to mbogeholm

To be honest, I have never ever got this kind of trouble with Apple devices so far, I was using iPhone 3G until now. This one is really hard to find the solutions.

Thanks for your suggestion. I tested with +/- buttons both pressed together, the lock screen feature is resumed and can be locked. Thank you

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iPhone XR after taking screenshot, cannot lock screen

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