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Bought a used iPod touch

I bought a used iPod touch and the lady never signed out of her account so now I can't sign in without her password but I have no contact with her. I've tried factory resetting but it still asks for the password. Is there anything i can do?

iPod Touch (5th Gen)

Posted on Jun 22, 2020 8:41 PM

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Question marked as Top-ranking reply

Posted on Jun 23, 2020 7:49 AM

Hello,


The iPod touch is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. Since it sounds like you are unable to contact the previous owner and since you are not the original owner of this iPod touch then there is nothing you, or Apple, can do to unlock this iPod touch. Your only option is to recycle the iPod touch.


Activation Lock

Apple Trade In - Apple

1 reply
Question marked as Top-ranking reply

Jun 23, 2020 7:49 AM in response to tay13nl4mo

Hello,


The iPod touch is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. Since it sounds like you are unable to contact the previous owner and since you are not the original owner of this iPod touch then there is nothing you, or Apple, can do to unlock this iPod touch. Your only option is to recycle the iPod touch.


Activation Lock

Apple Trade In - Apple

Bought a used iPod touch

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