Remote device wipe by company deleted my iCloud PERSONAL backup
Hi!
Do you have experience with situation explained below (I'm copy-pasting because I explained it to Apple three times in the last few days);
I'm not satisfied with solving of my Apple case complaint.
Company that I work did remote device wipe, and it deleted
my PERSONAL iCloud backup (apps, settings etc…). My apple ID is not business
e-mail or in any way connected with business and corporate data. Purpose of iCloud
backup is when something like that happens that I can restore all my personal data
from backup.
When I turned on my iPhone on after this happened, there was
no backup saved, and I couldn't restore my data. Apple support was extremely
unhelpful and not providing me an explanation except that there was no security
breach and that it's my fault because i NEVER did iCloud backup. That is simply
not true because backup is done almost every day automatically (when i plug my
phone to charger on WiFi). Also, how is it possible that I have all my photos
saved to iCloud, but not iCloud backup with dana such as my acconts, documents,
Home configuration and settings. It's not possible or logical.
I accept the fact that my company has a right to remotely
device wipe corporate data (only corporate data on my iPhone was a business Outlook
e-mail accont) but I can't accept that Apple support is claiming that I never
did iCloud backup because that is NOT TRUE. Apple support did nothing - your
agent today, on 23rd June provided me the same information I told him 4 days
ago – that my company did remote device wipe and after that all my backups were
deleted. He repeated that Apple engineers did some kind of investigation and concluded
that there was no backup EVER. It is very hard to believe that company such as
Apple has engineers that can't technically manage to check dates and time of my
backup to iCloud. What if I have proof that I did backup before and you are
claiming that never happened? What then?
Apple support didn't provide me any more information than
what I told them 4 days ago. I'm very concerned about that for my possible future
purchases from Apple.
I'm loyal to iPhone for years and until now I was satisfied with
all services. This is the first time I'm having some kind of issue, and nobody
helped me.
It really doesn't matter if my data will be restored or not
because I'm tired of explaining it the third time to Apple, I just want you to
explain me what happened on June 18th and restore iCloud backup from any day
before that, if device wipe caused that iCloud backup that day wasn't done properly.
iPhone 6s Plus, iOS 13
