Updating Apps
I’m unable to update apps on my iPad. Message says - Cannot Update App. Cannot be updated because it was refunded or purchased with a different Apple ID. What should I do to update apps?
iPad mini, 12
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I’m unable to update apps on my iPad. Message says - Cannot Update App. Cannot be updated because it was refunded or purchased with a different Apple ID. What should I do to update apps?
iPad mini, 12
Check to see if the apps are in your purchases history. If they are, try signing out of the App Store/iTunes, restart the iPad, and then sign back in. See if you can update the apps.
If necessary, contact iTunes Support. See the Apple Support articles below for contact information.
Apple Support schedule phone call
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
Check to see if the apps are in your purchases history. If they are, try signing out of the App Store/iTunes, restart the iPad, and then sign back in. See if you can update the apps.
If necessary, contact iTunes Support. See the Apple Support articles below for contact information.
Apple Support schedule phone call
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
This is your problem. See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.
Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID.
Updating Apps