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Updating Apps

I’m unable to update apps on my iPad. Message says - Cannot Update App. Cannot be updated because it was refunded or purchased with a different Apple ID. What should I do to update apps?

iPad mini, 12

Posted on Jun 23, 2020 4:06 AM

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Posted on Jun 23, 2020 6:38 AM

Check to see if the apps are in your purchases history. If they are, try signing out of the App Store/iTunes, restart the iPad, and then sign back in. See if you can update the apps.


Purchase History Review.  


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



2 replies
Question marked as Best reply

Jun 23, 2020 6:38 AM in response to Whycantyouhelpme

Check to see if the apps are in your purchases history. If they are, try signing out of the App Store/iTunes, restart the iPad, and then sign back in. See if you can update the apps.


Purchase History Review.  


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Jun 23, 2020 4:45 AM in response to Whycantyouhelpme

This is your problem. See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID. 

Updating Apps

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