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GTrialonis Author

Level 1

8 points

MacBookPro connects to the internet only in Safe Mode

It all started yesterday, Tuesday, 23 June 2020, when I turned on my computer to find out that I could not connect to the internet, although the Wi-Fi was green on the Network window, and the IP address was showing. I used my old computer, running Windows, to watch numerous videos on Youtube with suggestions about how to solve the problem. None worked, except one which advised me to restart on Safe Mode. In addition. Following another suggestion, I downloaded (in safe mode) the Etrecheck software from the Apple Store and ran it in normal mode. Then I emailed the diagnostic test to Etresoft in Canada. A very kind man, John, advised me the next morning to remove TunnelBlick. I did so and internet connection was established in normal mode. But it was interrupted again in about an hour. Back to square one again.

I have the Dianostic report, but I don't know how to communicate it here.

Anyone can help?

MacBook Pro 13″, macOS 10.15

Posted on Jun 24, 2020 3:48 AM

Top-ranking reply

BobTheFisherman

Level 10

81,529 points

Posted on Jun 24, 2020 7:43 AM

You copy and paste the report here using the add text icon at the bottom of the edit window here.

If it runs in safe mode then there is something being launched in normal mode that is interfering. You are likely launching a tgird party app such as a VPN, proxy, anti virus, etc. Uninstall such apps.

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MacBookPro connects to the internet only in Safe Mode

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